Many home warranty customers have had this experience: something breaks down, so you call your warranty provider. They assign a contractor to your issue. You never hear from the contractor. Or worse, you do hear from the contractor, and the experience is terrible. They show up late, don’t have the parts they need to complete the repair, take 3 weeks to order a part you could buy yourself the same day, etc.
Why can’t you just pick your own contractor?
Well let me tell you a little secret… you can (sort of). Many home warranty companies work from a large list of contractors, and they try to distribute jobs evenly or to meet quotas that they set up with certain contractors in your area. But if you happen to know of a great contractor that has done work for you before, you can always ask to have that contractor assigned when you make your service request. The worst that can happen is the service representative says no. But if they are good at their job, they will try to ensure your complete satisfaction. That includes assigning a contractor that you specifically request.
One more tip: try requesting “quality approved” or “top rated” contractors. The larger home warranty providers rank their service technicians every year, and they can assign one of their better contractors if you ask.
Keep these tips in mind the next time you need to schedule home warranty service.